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MyStake Terms & Conditions

Introduction & Scope

Welcome to MyStake. These Terms and Conditions, hereinafter referred to as the ‘Terms’, constitute a legally binding agreement between you, the user (‘Player’, ‘you’, ‘your’), and the operator of this website (‘MyStake’, ‘we’, ‘us’, ‘our’). These Terms govern your use of all online and mobile gaming services provided through the waxwonders.co.uk website and associated platforms (collectively, the ‘Services’). This document, in conjunction with our Privacy Policy, Cookie Policy, and any specific rules applicable to individual games or promotions, forms the entire agreement between you and us. It is imperative that you read these Terms meticulously in their entirety before utilising our Services. By registering an account and using our platform, you acknowledge that you have understood and agree to be bound by this comprehensive legal framework. Should any discrepancy arise between these general Terms and specific promotional or game rules, the latter shall prevail in relation to the specific context.

Acceptance of Terms

By ticking the box indicating your acceptance during the registration process, you are unequivocally confirming your full agreement with these Terms. This action signifies that you have read, understood, and consented to comply with all stipulations contained herein. Your continued access to and use of the Services following registration serves as an ongoing affirmation of your acceptance of these Terms and any amendments that may be made from time to time. We reserve the right to modify these Terms, and while we will endeavour to notify you of significant changes, it remains your sole responsibility to review them periodically. If you do not agree with any part of these Terms, or any future modifications, you must immediately cease using the Services and close your account. Failure to accept these terms prohibits you from participating in any of the games or services offered by MyStake.

Eligibility & Age Verification

Participation in the Services is strictly limited to individuals who meet specific eligibility criteria. To register an account and place wagers, you must be at least 18 years of age and of legal age for gambling in your jurisdiction of residence. It is a criminal offence for any individual under the age of 18 to participate in gambling activities, and we maintain a zero-tolerance policy in this regard. In compliance with our legal and regulatory obligations, we undertake rigorous identity and age verification checks on all players. This process, often referred to as ‘Know Your Customer’ (KYC), may require you to submit official documentation, such as a passport or driving licence, to confirm your identity, age, and address. Should these verification checks fail or if you are found to have provided false or misleading information, your account will be immediately suspended or closed, any winnings will be forfeited, and your deposits may be returned, subject to regulatory guidance.

Your Account

Upon successful registration, you will be granted a personal player account. You are solely responsible for all activities and transactions conducted through your account. It is your duty to maintain the confidentiality and security of your account login details, including your username and password, and not to disclose this information to any third party. Any activity undertaken using your login credentials will be considered valid and to have been initiated by you. You must inform us immediately if you suspect any unauthorised use of your account. Furthermore, all information provided during registration and thereafter must be accurate and kept up-to-date; you can update your details through the account settings or by contacting our support team. Please be aware that each individual is permitted to hold only one account with MyStake. The creation of multiple accounts by a single player is strictly forbidden and may result in the closure of all associated accounts and the voiding of all bets and bonuses.

Financial Transactions

All financial transactions related to your account are processed through secure, encrypted connections. Player funds are held in a separate, designated client account, segregated from company operational funds in accordance with regulatory requirements. To place wagers, you must first deposit real money into your account using one of the approved payment methods listed on our platform. By depositing funds, you affirm that the funds are not derived from any illegal activities and that you are the legal owner of the payment method used. We reserve the right to use third-party payment processors and financial institutions to process deposits and withdrawals. All withdrawal requests are subject to internal review and verification procedures to prevent fraud and ensure compliance with Anti-Money Laundering (AML) regulations. These security checks may require you to provide additional documentation before a withdrawal is authorised, and processing times may vary depending on the chosen method and the completion of these checks.

Promotions & Bonus Terms

From time to time, we may offer bonuses, free spins, and other promotional incentives. All such offers are subject to their own specific set of terms and conditions, which will be made available to you at the time of the offer. These promotional terms are supplementary to these main Terms and Conditions. By participating in a promotion, you agree to be bound by its specific rules, including but not limited to:

  • Wagering Requirements: This is the amount you must bet before bonus funds and associated winnings can be converted into withdrawable cash.
  • Game Contributions: Different games may contribute varying percentages towards the fulfilment of wagering requirements.
  • Maximum Bet Limits: A limit may be placed on the maximum stake size permitted while playing with bonus funds.
  • Expiry Dates: Bonus funds and offers are typically valid for a specified period and will expire if not used or if wagering is not completed within that timeframe.

We reserve the right to amend, withdraw, or refuse any promotion at our sole discretion without prior notice. Any evidence of bonus abuse or irregular play patterns will result in the forfeiture of the bonus and any winnings derived from it.

Fair Play & Game Integrity

We are committed to providing a fair and transparent gaming environment for all our players. The outcomes of our virtual games are determined by a certified and audited Random Number Generator (RNG), which ensures that results are random and cannot be manipulated. This technology guarantees that neither the player nor MyStake can influence the outcome of a game round. To maintain the integrity of our Services, the use of any external assistance is strictly prohibited. This includes, but is not limited to, the use of automated players (‘bots’), artificial intelligence, or any software designed to provide a player with an unfair advantage. Furthermore, any form of collusion between players or syndicated betting strategies designed to circumvent game rules or bonus terms is considered fraudulent activity. Any player found to be engaging in such practices will have their account terminated immediately, and any associated balance may be confiscated.

Player Protection

MyStake is dedicated to endorsing responsible gambling as a policy of customer care and social responsibility. We believe it is our duty to protect our players, and we provide a range of tools and resources to help you manage your gambling activity effectively. You have the ability to set financial limits on your account, including daily, weekly, or monthly deposit limits and loss limits. Additionally, we offer activity alerts and session timers to help you keep track of the time you spend playing. For players who feel they need to take a break from gambling, we offer ‘Time-Out’ and ‘Self-Exclusion’ options. Activating self-exclusion is a formal process that will block access to your account for a specified period. We strongly encourage any player who may be concerned about their gambling habits to contact our customer support team, who can provide guidance and direct you to professional support organisations.

Restricted Activities

All users of the Services are expected to act lawfully and in accordance with these Terms. Any engagement in prohibited or fraudulent activities will result in immediate account suspension or closure, forfeiture of funds, and potential legal action. Such restricted activities include, but are not limited to, the following:

  • Attempting to defraud the company through the use of stolen credit cards or other fraudulent means of payment.
  • Engaging in or facilitating any form of money laundering or other criminal activity.
  • Knowingly exploiting a bug, loophole, or error in our software or systems for personal gain.
  • Using offensive, indecent, or abusive language in any communication with our staff or on any player chat facilities.
  • Attempting to gain unauthorised access to the platform’s systems or another player’s account.
  • Using any techniques or devices to conceal or misrepresent your IP address or location.

We employ sophisticated monitoring tools to detect and prevent such behaviour. We reserve the right to investigate any suspicious activity and to report any criminal or suspect activity to the relevant law enforcement and regulatory authorities.

Data Privacy & Cookies

Protecting your personal data is of paramount importance to us. We process all personal information in strict accordance with applicable data protection legislation, including the UK General Data Protection Regulation (GDPR). Our Privacy Policy, which is an integral part of these Terms, provides a detailed explanation of what data we collect, why we collect it, how it is used, and your rights in relation to your data. We collect information necessary for the provision of our Services, such as for account creation, identity verification, transaction processing, and compliance with our legal obligations. We also use cookies on our website to ensure functionality, enhance user experience, and for analytical purposes. Full details on our use of cookies can be found in our Cookie Policy. By accepting these Terms, you also acknowledge that you have read and understood our Privacy Policy and Cookie Policy.

Account Suspension & Closure

We reserve the right to suspend or permanently close your account at our sole discretion, at any time and without prior notice, for any reason we deem appropriate, including but not limited to a breach of these Terms. In cases of a material breach, such as fraudulent activity or collusion, we may close your account and retain any balance therein. If we suspend your account for investigation purposes, you will be unable to deposit, withdraw, or play until the investigation is concluded. You may close your account at any time by contacting our customer support team via the channels advertised at waxwonders.co.uk. Upon your request for account closure, we will return any outstanding real money balance, subject to the completion of any necessary verification checks and deduction of any relevant withdrawal charges.

These Terms and the relationship between you and us shall be governed by and interpreted in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms. We strive to provide an excellent service, but should you have a complaint, we have a formal internal complaints procedure. In the first instance, please contact our customer support team with the details of your issue. We will endeavour to resolve the matter promptly and fairly. If, after completing our internal process, you are not satisfied with the outcome, you have the right to escalate the dispute to a certified Alternative Dispute Resolution (ADR) provider, whose details will be provided upon request.