MyStake Privacy Statement

Our Dedication to Data Privacy

At MyStake, we are firmly committed to safeguarding the privacy and personal information of our users. This statement outlines our practices concerning data collection, usage, and protection in line with applicable data protection laws, including the General Data Protection Regulation (GDPR). We hold the responsibility of managing your data with the utmost seriousness and transparency, ensuring our processes adhere to current legal standards in the United Kingdom.

Information We Collect and How

To provide our services effectively and meet our regulatory obligations, we collect certain personal and non-personal information. This data is gathered when you register an account, use our platform, deposit or withdraw funds, or communicate with us. The principal categories of information we may process include:

Identity Information: Your full name, date of birth, and other identifiers required for verification purposes.
Contact Details: Your residential address, email address, and telephone number.
Financial Data: Information related to payment methods, processed securely by our trusted payment processors to facilitate transactions.
Transaction History: Records of your wagers, payments, bonuses, and other account activities.
Technical Information: Data such as your IP address, browser type, device information, and login data, collected automatically when you interact with our services.
Communications: Records of your correspondence with our customer support and compliance teams.

The Purpose of Processing Your Data

We process your personal information for specific, explicit, and legitimate purposes. The primary reasons for using your data are to deliver and enhance the services you request from MyStake and to comply with our stringent legal requirements. These purposes include:

To set up, manage, and operate your user account effectively.
To process your financial transactions securely and prevent fraudulent activity.
To comply with our legal and regulatory duties, such as age verification, responsible gambling protocols, and anti-money laundering checks.
To monitor platform usage and analyse data to improve the quality of our services.
To communicate with you regarding your account, service updates, and, where you have provided consent, promotional offers.

Disclosure of Information to Third Parties

MyStake does not sell your personal data to external entities. We may, however, share your information with trusted third-party service providers and regulatory bodies when necessary for the operation of our business and to fulfil our legal duties. This includes sharing data with payment processors to facilitate transactions, identity verification services to meet compliance standards, and other partners who provide essential technical or operational support. All such disclosures are governed by strict contractual agreements to ensure your data remains secure and is processed only for its intended purpose.

Your Entitlements as a Data Subject

Under current data protection legislation, you possess several rights concerning your personal information. We are committed to upholding these rights and have established procedures to facilitate their exercise. Your principal rights as a user of our platform include:

The right to access a copy of the personal data we hold about you.
The right to request the correction of any inaccurate or incomplete information.
The right to request the erasure of your data under certain specified conditions.
The right to object to or restrict certain types of data processing.
The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.

Security Protocols and Regulatory Adherence

Protecting your information is a core priority. We implement a range of robust technical and organisational security measures, including up-to-date data encryption and strict access control protocols, to prevent unauthorised access, alteration, or disclosure of your personal data. Our practices are regularly reviewed to ensure they align with current industry standards and applicable legal frameworks, ensuring we maintain full compliance with our regulatory responsibilities as a licensed operator.

Policy Updates and How to Reach Us

We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we protect your information. Should you have any questions about this policy or wish to exercise any of your data protection rights, please do not hesitate to contact our team at [email protected].